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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2014 10:23 AM

HP Recommended

I am using the Slate 7 extreme 4400us. When I insert an SD card into the slot, it will not stay in slot. It goes in as it should, but immediately springs back out. The tablet will dectect and read the card if I hold it in (I had used tape for a while), but that is not a solution and and I often get the "sd card suddenly removed" message. I would like to send my product in for repairs, but I was unable to find and repair form or information on how to go about doing this. Please help me. Thank you very much.

3 REPLIES 3

‎05-15-2014 10:31 AM - last edited on ‎03-06-2017 04:26 PM by HP Administrator

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Often, the card has to be pushed in further than one might suspect is "far enough".  As an Electrician by trade, I keep my fingernails trimmed short and can't push a micro SD card in far enough without using some kind of a tool.

 

You should feel a "click" when the card is in deep enough.  I use a straightened paperclip to accomplish this, but advise you to be extremely careful!  I've slipped and the card shot out of the slot into the recesses of the couch...  Smiley Surprised

 

As always, be sure the card is inserted with the notch on the correct side.  See this Support Page for instructions and pictures.

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

‎05-19-2014 10:28 AM

HP Recommended
None of these solutions help. There is something broken with the springloaded mechanism, as nothing I do keeps any card in the slot. The card is inserted correctly, as it does read as long as I hold it in. This needs to be repaired. I want to send my tablet in for repairs, and would like guidance on how to go about doing so.

‎05-19-2014 11:04 AM

HP Recommended
@nikkuchan wrote:
None of these solutions help. There is something broken with the springloaded mechanism, as nothing I do keeps any card in the slot. The card is inserted correctly, as it does read as long as I hold it in. This needs to be repaired. I want to send my tablet in for repairs, and would like guidance on how to go about doing so.

You will have to contact HP directly.

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/contact.html

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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