Stream 8 Factory reset

[BobRInk]

I have done everything to get the factory image to install. I get in a blue box;

A configuration change was requested to clear this computer's TPM (Trusted Platform Module)

Warning: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

Press YES to clear the TPM

Press NO to reject this change and continue.

You you accept the change?

_____________________________________________________________

                                                 [Yes]                                                         [No]

_____________________________________________________________

Pressing neither works.  I believe the touch screen driver is not loaded.  How do I continue?

Thanks, BobRInk

[kyle_b]

https://h30434.www3.hp.com/t5/Windows/Stream-7-stuck-at-clear-TPM-yes-no/m-p/5190399

[BobRInk]

Sifu,

It is working now. Thanks so much.  My sister in law will be very happy.

Thanks again,

Bob.

[kyle_b]

Sure, you might want to update the BIOS firmware also, I think this issue was fixed in later versions.