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- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Using laptop while charging

Create an account on the HP Community to personalize your profile and ask a question

07-28-2020 12:34 PM
I have an HP Pavilion 15-cs2110tx, while I work with my charger connected The performance is really good, but after unplugging the charger if I had to run a couple of applications I notice a degrade in speed drastically.
So, is it recommended to use the laptop with the charger plugged in?
07-28-2020 12:56 PM
Product introduced mid 2019
If this is the original battery, it might be "showing its age" .
Battery might benefit from calibration - or it might be getting weaker.
Regardless, you can certainly use the computer with the AC power connected.
Additional Information
Battery seems “stuck” in a particular charge setting
The battery might be OK and just need calibration (balance / set).
HP Notebook PCs - Testing and Calibrating the Battery (Windows)
Tips for extending / improving battery service
Microsoft - Battery saving tips
HP Notebook PCs - Improving Battery Performance (Windows)
Includes Battery Health management for Business notebooks
Run Component Tests – How to
TKB Article contributed by HP Wes_notebooks
TKB Article contributed by HP Expert Erico
Battery Report and other solutions
Is your notebook plugged in and not charging?
References
Manuals
Includes part number and battery replacement procedure
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Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
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Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
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Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
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Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" to help others find it.
07-31-2020 06:46 AM
You can also check your energy settings. As customers typically want maximum battery life the standard energy settings for on battery usage are often set to throttle back the processor and lower screen brightness. You can change the settings to maximum performance while on battery but that will dramatically shorten the battery life you can expect.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
