When i try to shutdown the laptop the display turnoff but the laptop still work for 2 min

[StoicaMihai77]

Hello, last month i bought a hp pavilion gaming laptop amd ryzen 5 3550H and after 2 weeks when i try to shutdown the laptop the display turnoff but the laptop still works 2 min.. i try i lot of videos from yt but nothing works. Any advice?

[The_Fossette · Accepted solution]

@StoicaMihai77,

I reviewed your post and I understand that the computer is taking time to shut down completely.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[StoicaMihai77]

In fact the problem was with a driver, for intel core you need to acces intel management engine interface and u need to update the driver or roll back and update the driver again. For amd u need to acces amd i2c or somerhing like this and do the same thing. Thanks for help anyway

[The_Fossette]

@StoicaMihai77,

Perfect, I am really glad to hear that the issue is resolved.

If any other questions arise, please feel free to write back to me.

Cheers!