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REV81
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WiFi Direct Printing. Moto x4 Androidone Smartphones

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HP PHOTOSMART 7520
Android 8.0 - 8.1 Oreo

I AM UABLE TO PRINT FROM MY MOTOROLA MOTO X4 ANDROIDONE PHONES. I HAVE INSTALLED AND UNINSTALLED OVER SERVERAL TIMES, AND  IT STILL WON'T PRINT. I HAVE INSTALLED THE HP PLUG-IN AND THE HP SMART APP, AND EITHER ONE WORKS.  AFTER DOWNLOADING BOTH, THE PLUG-IN WILL ALWAYS "SAY PRINTER IS UNAVAILABLE".  THE HP SMART APP SAYS "SOME FEATURES ARE UNAVAILABLE" AND WILL NOT PRINT ANYTHING PERIOD. I CAN PULL UP DOCUMENTS AND SCAN ITEMS, BUT THEY WILL NOT PRINT, IT SAY'S THERE IS NO CONNECTION TO PRINTER.

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asmita6658
HP Support Agent
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Hi @REV81

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) Uninstall both HP Smart app and the HP Print Service Plugin. 

2) Check for updates on your phone.

3) Reboot the devices -

  • Turn off the Printer, and the mobile devices. 
  • Wait for 60 seconds. 
  • Turn on the printer and allow it to configure itself. 
  • Turn on the mobile devices.

4) Re-install the apps and try again. 

 

If the issue still persists, try re-enabling the Wi-Fi Direct on the printer - 

 

From the Home screen, touch the Wireless icon > Touch Settings >  Touch Wireless Direct > Touch Off. 

Turn off and turn on the printer and follow the same steps as above to enable the Wi-Fi Direct. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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REV81
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These instructions didn't work.

I appreciate your assistance. 

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REV81
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Finally, I have figured out how to print WiFi Direct on my Motorola Moto x4 Androidone.

HOW TO PRINT;

1) Turn on Airplane Mode.

2) Turn on WiFi.

3) Connect to Printer: WiFi Direct.

Make sure to download HP Plug and HP Smart if you choose it as well. I fine that it works best with both. One can make their own choice if you want to download HP Smart.

I hope this helps someone else.

REV81

 

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asmita6658
HP Support Agent
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@REV81

 

Happy to hear that your issue is resolved. 

 

If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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