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HP Recommended
HP
Microsoft Windows 10 (64-bit)

Hp model RTLB723DE

It first has a blue screen error I tried restored and failed, I tried to reset failed and tried to create a booting disc to reinstall windows 10 the USB is not appearing... It doesn't go back to safe mode...

Can anyone help me?

Thanks

1 REPLY 1
HP Recommended

Your system may not be set to boot from a USB Key First but the Boot drive.

Use this link to learn how to get into your BIOS

https://support.hp.com/us-en/document/c00034791

Once in navigate to boot options and choose the allow it to boot from a USB key first.

As another option HP has a recovery option at boot. If you reboot your system you will notice a very short screen that instructs you to press maybe F11 to enter "options" once in there there is a recovery option. You will have several options once in there. If the BOOT partition has been messed up you may need to do a factory reset of the computer, you can choose to keep your data.

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