cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
linguist_gwen
New member
2 1 0 0
Message 1 of 3
1,940
Flag Post

Windows Media Player Says "Empty Disc"

HP Recommended
HP External USB DVD RW Drive
Microsoft Windows 10 (64-bit)

Hi everyone,

 

Just got a new laptop (HP Spectre x360 Convertible) and everything is going great so far except for this.... It seems like the external dvd drive is reading the test dvd I put in (The Hobbit), and the name of the E: drive becomes the title of the movie as well as external dvd drive. There's one major file folder called VIDEO_TS and within that file there are many other files- .BUP, .IFO, .VOB. First off I don't know if that's normal as I've never had problems playing DVDs on laptops that have internal DVD drives, and second, when I go to play it in Windows Media Player, the E: drive option there says it's an empty disc. Do I need to download any other software, like CyberLink PowerDVD or should I return the DVD drive? Thank you.

 

Sincerely,

 

linguist_gwen

 

P.S. If this is not posted in the proper area, please let me know- I've never used this site before and am unfamiliar with it. Thank you.

0 Kudos
2 REPLIES 2
banhien
Level 19
Level 19
90,554 90,431 11,630 24,924
Message 2 of 3
Flag Post
HP Recommended

@linguist_gwen

 

Your machine does not have ODD (CD/DVD drive) therefore NO CyberLink software installed (save you $$) CyberKink pre-installed is not free, HP has to pay other and passes the cost to customers.

 

But you can try:

 

     ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75514.exe

 

Regards.

   

   

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
linguist_gwen
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended
I do understand that there is no CD/DVD drive installed; I was asking if I needed to download the CyberLink Power DVD software to be able to play the movie I had placed into the external USB DVD RW drive as it wasn’t playing in Windows Media Player.

I tried downloading it last night (I had already purchased it last week but wasn’t sure if I should return it because Windows Media Player was still installed) and the DVD played perfectly, so my issue is resolved.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation