-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- Windows Update

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
01-03-2020 09:45 AM
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)
When I check for Windows update then this is shown in screen- "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."
But my laptop is successfully connected with high speed Internet.
Pls solve my problem.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
01-04-2020 07:12 AM
Hello,
Try this solution:
- On the keyboard, simultaneously press the Windows key and R. The Run window opens.
- Type control and press Enter. The Control Panel window opens.
- Under the Network and Internet category, click View network status and task.
- In front of Connections:,click on the network name of the card (e.g. Ethernet0) and then click on Properties.
- Double-click Internet Protocol Version 4 (TCP/IPv4).
- Click on Use the following DNS server address.
- Enter the address 1.1.1.1 as Preferred DNS server.
- Enter the address 1.0.0.1 as Alternate DNS server.
- Check the Validate settings upon exit box and click OK.
- Click OK, then click Close and finally click Close.
- Open Windows Update and click on Check for updates.
I remain at your disposal if needeed.
Regards,![]()
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 REPLY 1
01-04-2020 07:12 AM
Hello,
Try this solution:
- On the keyboard, simultaneously press the Windows key and R. The Run window opens.
- Type control and press Enter. The Control Panel window opens.
- Under the Network and Internet category, click View network status and task.
- In front of Connections:,click on the network name of the card (e.g. Ethernet0) and then click on Properties.
- Double-click Internet Protocol Version 4 (TCP/IPv4).
- Click on Use the following DNS server address.
- Enter the address 1.1.1.1 as Preferred DNS server.
- Enter the address 1.0.0.1 as Alternate DNS server.
- Check the Validate settings upon exit box and click OK.
- Click OK, then click Close and finally click Close.
- Open Windows Update and click on Check for updates.
I remain at your disposal if needeed.
Regards,![]()
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.