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abymatt
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Windows not booting up

HP Recommended
hp pavilion notebook

When I start my pc it asks me to select keyboard layout and when I select one it shows two options troubleshoot and turn of your pc and I can't reset it because no matter what I try to do in troubleshoot it's not fixing it and I can't even go to recovery mode on start up no matter what key I press it still loads to the same page

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praveen196
HP Support Agent
HP Support Agent
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@abymatt Welcome to HP Community!

 

Please provide the correct product number.

 

Please let us know which operating system you are using.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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