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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-05-2018 06:45 AM

HP Recommended
Product: Desktop-13Q4DP5
Operating System: Microsoft Windows 10 (64-bit)

Hei, I’m trying to log in to the WLAN but the Windows-Security requires me to insert   an account and password. I already tried the email that I registered my computer with  and also the email and password from the internet but none of them works. I would appreciate any hint that could help me. Thank you!!

1 REPLY 1

‎10-06-2018 05:37 PM

HP Recommended

@DTuve

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

May I know since when are you facing this issue?

 

I suggest you reset the Network settings

 

Go to Settings > Network & Internet

 

In the Status Windows click on Network Reset

 

Click image for larger version.  Name: 7ff7a73295.png  Views: 1  Size: 30.8 KB  ID: 110393

 

This will make Windows forget the connection credentials for the WiFi. Restart the computer and connect back to your WiFi and let me know if that helps

 

Also provide me with the complete computer model or Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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