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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Windows-security

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10-05-2018 06:45 AM
Hei, I’m trying to log in to the WLAN but the Windows-Security requires me to insert an account and password. I already tried the email that I registered my computer with and also the email and password from the internet but none of them works. I would appreciate any hint that could help me. Thank you!!
10-06-2018 05:37 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and would like to help
May I know since when are you facing this issue?
I suggest you reset the Network settings
Go to Settings > Network & Internet
In the Status Windows click on Network Reset
This will make Windows forget the connection credentials for the WiFi. Restart the computer and connect back to your WiFi and let me know if that helps
Also provide me with the complete computer model or Product Number
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
Keep me posted how it goes
Thank you and have a wonderful weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
