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justEileen
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Solved!

how do I set up my pen?

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HP Envy
Microsoft Windows 10 (64-bit)

How do I turn on a pen and get it to work with my laptop?

Thank you,

Eileen

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The_Fossette
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@justEileen,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the exact model and make of the pen?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

 

The_Fossette
I am an HP Employee

justEileen
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My laptop is an HP Envy, 17" touchscreen.

 

The pen they matched for me is called an Active Pen.  It has two buttons, no light, the instructions just say to turn the pen on by tapping the tip on any surface.  But it will not make any mark on the screen.   I verified that the battery is working.  

 

I am thinking I may need to make a setting on the laptop, but I am lost.

 

Thank you,

 

Eileen

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The_Fossette
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@justEileen,

 

It is great to have you back and your patience is greatly appreciated.

 

Please follow the steps in the below article to configure and use the HP active pen.

 

https://support.hp.com/in-en/document/c05478395

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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justEileen
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Hi,

I went to the pen app, but when I chose the settings link, the page that comes up does not match the screen you provided?  I am baffled as to what to do.  Please help.  Should I send it back and ask for another pen?

Thank you for helping,

Eileen

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DavidSMP
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@justEileen,

 

I read your quick reply. Thanks for the response and it is great to have you back. As @The_Fossette is out for the day, I am replying to you.  As you've attempted the steps and the issue persists, there is more to it than meets the eye.

 

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

 

Thanks and have a blessed week ahead.

 

 

DavidSMP
I am an HP Employee

DavidSMP
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@justEileen,

 

 

I read the  private message. Please follow instructions from my previous private message for further assistance. It is great to have you back again. I will also send you a link to check if the computer is compatible with the active pen. Please check this link: https://support.hp.com/in-en/document/c05166879

 

Thanks and have a great week ahead.

DavidSMP
I am an HP Employee

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