hp 8 g2 tablet - factory reset

[dido--]

My child has forgotten their password for the tablet, im trying to do a factory reset by pressing the power button & the volumne + button, ive tried numerous times but it keeps on going back to the password menu (which is the 1st menu we get when we turn the tablet on) ive tried holding it for 1 second, 30secons etc & i still cant get to the other menu... help please

[VJ_R]

Hi Try this

Resetting an HP 7 Plus, HP 7.1, or HP 8 Tablet

Use the steps in this section to reset an HP 7 Plus, HP 7.1, or HP 8 tablet.

1. With the tablet powered off, press and hold the volume up (+) button and power button at the same time.
2. When the Android system recovery menu displays, use the volume down (-) button to highlight Wipe data/factory reset.
   Figure : Wipe data/factory reset

   
3. Press the power button to select.
4. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down (-) button to highlight Yes -- delete all user data.
   Figure : Confirm wipe of all user data

   
5. Press the power button to confirm and begin the reset.
6. A recovery system screen shows the reset process. Wait for the reset process to complete.
7. When the screen displays the message Data wipe complete, highlight reboot system now, and then press the power button to select.
   Figure : Reboot system now

   
   Wait for the tablet to reboot.
8. The factory reset is complete. Set up the tablet by following the steps in the HP support document Setting Up Your HP Tablet.

[dido-1]

sorry but these instructions dont work i cant get to the andoid reset menu, it doesn't matter how many times or how long i press the volumne + & power button together... please advise

[WyreNut]

Does the tablet work at all?

Hardware failures are hard to fix from this side of your monitor... You need to contact HP directly.

To contact HP directly, click this link: http://h22207.www2.hp.com/us-en/contact-hp/

Outside the USA:
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

WyreNut

[HPuser80]

Im having the same problem and, like you, Ive treied everything possible with the two buttons. Have you finally solved it?

[HPuser80]

Have you had any luck asking about resetting your HP tablet?  

Like you, Ive tried the reset instruction as often as you did and cant get to the Reset section at all. All it does every time is to open the tablet - as usual. 

[barouk]

I did only the No. 1 STEP and its DONE -- it works for me 🙂 🙂 🙂