hp split X2, new laptop, forgot password

[Gregg_SA]

Hi, 

I recently purchased an hp split x2, however, someone placed a username and password on it, now i cannot use the pc as i do not know the password. How do I get around this?

Kind Regards

Gregg

[TwoPointOh]

Hi Gregg_SA, welcome to the HP Forums. I understand someone placed a login password in place, and you do not know it. You can try the steps outlined in this document first: What to Do When You Forget Your Sign-in Password (Windows 😎

If that fails you will have to perform an HP System Recovery: Performing an HP System Recovery (Windows 😎

I hope this helps.

[Tennis117]

I forgot my password and can not use the split. What is the solution?

[Great-Deku-Tree]

Hey @Tennis117 ,

Welcome to the HP Forums!

I understand you have forgotten the password to log in to your notebook. 

If you are running Windows 8 or 8.1 you may be able to reset your password from another PC on the Microsoft website. This only works if you use a live account. If you do, you can access the password reset here: Microsoft Password Reset.

If you use a local account in Windows 8 or 8.1, you can reset the password in the Command Prompt by following these steps: How to reset a Windows 8 password.

If you are using Windows 7, I suggest following this guide: I Forgot My Windows 7 Password! How Do I Get Back In?

Thanks! 🙂