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- HP Community
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- hp split X2, new laptop, forgot password

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07-11-2014
01:07 PM
- last edited on
03-07-2017
01:29 PM
by
OscarFuentes
Hi Gregg_SA, welcome to the HP Forums. I understand someone placed a login password in place, and you do not know it. You can try the steps outlined in this document first: What to Do When You Forget Your Sign-in Password (Windows 😎
If that fails you will have to perform an HP System Recovery: Performing an HP System Recovery (Windows 😎
I hope this helps.
TwoPointOh
I work on behalf of HP
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11-10-2014 12:22 PM
Hey @Tennis117 ,
Welcome to the HP Forums!
I understand you have forgotten the password to log in to your notebook.
If you are running Windows 8 or 8.1 you may be able to reset your password from another PC on the Microsoft website. This only works if you use a live account. If you do, you can access the password reset here: Microsoft Password Reset.
If you use a local account in Windows 8 or 8.1, you can reset the password in the Command Prompt by following these steps: How to reset a Windows 8 password.
If you are using Windows 7, I suggest following this guide: I Forgot My Windows 7 Password! How Do I Get Back In?
Thanks! 🙂
Great-Deku-Tree
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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