cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Brendalsalcedo
New member
1 0 0 0
Message 1 of 2
319
Flag Post

problem in trying to conect on play store

HP Recommended
HP 15 notebook
Microsoft Windows 10 (64-bit)

when i try to get in play store this message comes out Something unexpected happened Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help. The error code is 1, in case you need it.CV: /tn2m/tq6kKrWoRG I need help!

1 REPLY 1
Photoray002
Level 15
Level 15
12,677 12,431 1,308 4,305
Message 2 of 2
Flag Post
HP Recommended

Hello @Brendalsalcedo

 

What is the model or product number of your HP 15?

 

To clarify, you said the Play Store which implies Google Play. Is this what you mean or are you asking about the Windows Store?

 

If its Windows Store, there are a few things you can do to possibly resolve the error.

  1. Go to Settings/Apps and scroll down to Microsoft Store.
    Click on it once and choose Advanced Options. Click on Reset.
  2. Go to Settings/Update & Security. Click on Troubleshoot.
    Scroll down to Windows Store Apps, click on it and click on Run the troubleshooter.
  3. Go to the Control Panel (type Control Panel in the Search bar).
    Choose Clock, Language and Region.
    Click on Date and Time. Select the Internet Time tab, then click on Change settings.
    Make sure the box is ticked for Synchronize with an Internet time server and then click on Update now.

If this does not help, you may want to ask on the Microsoft Forums.

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation