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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-21-2020 07:43 PM

HP Recommended

Hi. At first, I tried simply disabling and re-enabling the I2C device. This did not work. Following this, I did as you suggested, removing the I2C device and restarting my laptop. After doing so and re-opening Device Manager, the I2C device still has the ! mark on it. What should I do now?

‎01-21-2020 07:56 PM - edited ‎01-21-2020 07:57 PM

HP Recommended

At this point, I think your only option would be to back up any files you need to save onto a portable hard drive, and either factory reset the PC using the HP Recovery Manager if your notebook has that option, or create a bootable USB recovery drive using the HP Cloud recovery client tool.

 

Here is an info link for how to use that tool...

 

https://support.hp.com/us-en/document/c06162205

‎01-23-2020 10:02 PM - edited ‎01-25-2020 02:42 AM

HP Recommended

If your touchpad isn't working, it may be a result of a missing or out-of-date driver. On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver www.paygonline.com

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