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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-05-2019 09:09 AM

HP Recommended
Product: Y8J18PA#ACJ

Hi am not getting connected to wifi internet it is showing no internet

1 REPLY 1

‎10-07-2019 05:30 PM

HP Recommended

@Revathi24

 

Welcome to the HP Support Community.

 

We have a step by step guide to walk you through the troubleshooting process here: Troubleshooting Your Wireless Network and Internet Connection

 

 Have you run a wireless card test on your computer?

  • Download and install the HP Hardware diagnostics tool from this link. 
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
  • Refer to this HP Article for assistance. 
  • If the test fails or does not detect the wireless card, it could be faulty.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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