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09-14-2022 12:59 PM
I have had this laptop for less than three years and it is beginning to have problems with booting after a charge. Any time I charge it (overnight or during the day) the battery will have no issue, but if I let it idle or do not use it for a couple of hours it will not turn on. It will only turn on if I plug it into the charger, and I can unplug it with no issues right after, it will work as normal. It does not die because when I plug it in to turn it on the battery stays charged and doesn't drain. I have restarted it and it does that fine, but if I completely shut it off and then try to turn it on, it does not boot and I have to connect it to the charger for it to turn on. I have tried to look for anyone with similar issues, and I can not find anything even relating to this laptop. It also is up to date.
Thanks so much
09-17-2022 02:38 PM
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing charging-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
I would suggest you please use the link below and run the hardware scan. Once done, let me know the outcome of it: https://support.hp.com/in-en/help/hp-pc-hardware-diagnostics
Hope this helps! Keep me posted.
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