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‎09-12-2022 02:33 AM - edited ‎09-17-2022 02:31 AM

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Operating System: Other

I bought HP mouse on July 4 2022 from amazon, but my mouse scroll stopped working properly. And I want to claim for warranty, as it has a warranty for 1 year.

HP support asks for Serial number and Product Number I entered the exact details as given behind the mouse but HP support is not able to detect my mouse and telling it is invalid serial number.

I want to claim warranty but I don't have any way to contact them as well as they are not even recognizing my device.

I am attaching the amazon invoice number, Mouse back side photo which contains serial number and product number. I don't understand it is not able to recognize my device.

 

<Edit>

Removed Images in terms of confidentiality information.

 

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