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[Santosh1988]

My child has forgotten their password for the tablet, im trying to do a factory reset by pressing the power button & the volumne + button, ive tried numerous times but it keeps on going back to the password menu (which is the 1st menu we get when we turn the tablet on) ive tried holding it for 1 second, 30secons etc & i still cant get to the other menu... help please

[Kumar0307]

@Santosh1988, Welcome to the HP Support Community! I’m here to help.

Let us try these steps to reset the tablet:

1. With the tablet powered off, press and hold the volume up (+) button and power button at the same time.

2. When the Android system recovery menu displays, use the volume down (-) button to highlight Wipe data/factory reset.

3. Press the power button to select.

4. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the volume down (-) button to highlight Yes -- delete all user data.

5. Press the power button to confirm and begin the reset.

6. A recovery system screen shows the reset process. Wait for the reset process to complete.

7. When the screen displays the message Data wipe complete, highlight reboot system now, and then press the power button to select. Wait for the tablet to reboot.

8. The factory reset is complete. Set up the tablet by following the steps in the HP support document Setting Up Your HP Tablet.

Hope this helps! Let me know how it goes. 

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