USI stylus pen tip replacement

[han80678]

The tips of my USI pen are warn after using them intensively over the last year.  Can anybody please tell me where I can order replacement tips? At HP support they told he I had to buy a new pen 👎 and I have not been able to find any compatible tips on ebay, aliexpress os amazon ☹️.

Thanks, 

[praveenbv]

Hi @han80678,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement Styles. 

.

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[han80678]

Hi Parveenbv,

I have tried all your suggestions  but I have not been able to find the serial number for the tip of my HP Rechargeable USI Pen.

I have tried to send you a private message but when I open your profile there is no option to send you a private message only 'Friend' or 'Ignore'. By the way, I live in the Netherlands.

Kind regards, Han

[praveenbv]

Hi@han80678,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

[DenverCoder9]

Hi, wondering if you got anywhere with HP Support on getting replacement stylus tips?

[han80678]

No, no news as yet.

[praveenbv]

Please share the infomation

[bobpullen]

I'm another who has tried and failed to find a suitable response to this question. Went through the HP Parts song and dance and just got bounced pillar to post.

If there's some method of actually buying replacements tips then I'm real keen to know what it is.

Buying a completely new pen is a ridiculous proposition in a world that's trying to reduce the volume of plastic it produces, not increase it.

[DenverCoder9]

Hi, so right after posting my response above, I contacted the HP online store's customer support. They of course told me the tips aren't available for purchase.  I told them I have no more tips and it's only been 6 mos since I purchased the laptop it came with (I didn't mention I lost the two extras it came with).  Upon me mentioning I was still within the laptop's warranty period, they transferred me to technical support, who shipped me  a new stylus, with 2 extra tips.  UPS 2 day, international (US to Canada), 10 before Christmas, and included a shipping label to return the old stylus.  

I mean, mad props to HP's customer service team for this resolution, but wouldn't everyone benefit from them just selling replacement tips?