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homer99
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How can I access files on OneDrive from HP Smart App for Android.? It only offers Google Drive

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HP Smart App
Android 8.0 Oreo and older

When I try to access files on OneDrive from HP Smart App it ony offers up Google Drive and I can find no way to include OneDrive. I can also not find a User Guide for the app. Is this a beta release?

 

Thanks

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sandytechy20
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@homer99

 

Welcome to HP support community.

 

There is no option to access one drive from HP smart app on android.

Refer this HP support document for the steps to use HP smart app:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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homer99
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Thanks for the info but that's appalling news.

 

Why is HP hopelessly limiting the usefulness of the HP Smart App?

 

Will it be upgraded soon to include OneDrive or in fact any data source you care to add?

 

 

sandytechy20
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@homer99

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Dentalbabe15
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 I have the exact same concern. It seems like it’s been an issue for several years. I just bought an HP printer and I’m very concerned to see that it will not work with OneDrive. Please advise. 

Riddle_Decipher
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@Dentalbabe15 Welcome to HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, mentioned which OS you've got the printer connected to? If it's an iOS or iPad OS device, here's what you need to know:

The Print with HP Smart option on the Share menu does not work with OneDrive documents and photos. Use one of the following methods to print from OneDrive with an iOS or iPadOS device.

  • From a file icon: Tap the Menu icon , tap Open in another app, and then tap Copy to HP Smart.

  • From an open document or photo: Tap the Share icon , tap Send File, and then tap Copy to HP Smart.

  • Using another app: Tap the Menu icon , and then tap Print to print directly from OneDrive.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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