• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
HP Recommended

Have a HP Officejet 4500 which worked fine on my old computer with windows XP Professional operating system but will not scan on my new HP computer with windows 8.1 operating system.  The PC can find the printer to print but cannot find the printer to scan.  I have tried to install software from a disc that does not seem to do much if anything and have tried downloading software and latest drivers from HP web site.  Can anyone help?  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.