Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Locked

‎04-05-2014 01:50 PM

HP Recommended

Have a HP Officejet 4500 which worked fine on my old computer with windows XP Professional operating system but will not scan on my new HP computer with windows 8.1 operating system.  The PC can find the printer to print but cannot find the printer to scan.  I have tried to install software from a disc that does not seem to do much if anything and have tried downloading software and latest drivers from HP web site.  Can anyone help?  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.