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- HP Community
- Poly Phones
- UC Platforms
- Trios No Longer Connect to Polycom Update Server
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10-28-2016 09:57 AM
I have four Trios running 5.4.3.2389 and one newly deployed running 5.4.0.12197. When I went to update them to the new firmware they all report:
"Failed to fetch available software from the Polycom Hosted server. Please try again later or contact your Network Administrator if the problem persists."
I confirmed that the network allows connection to downloads.polycom.com and I was able to update a Group Series 500 earlier this week with no issues.
Any ideas how to trouble shoot this?
Solved! Go to Solution.
Accepted Solutions
10-28-2016 10:41 AM
Hello Scott1,
Did you solve your issue => here <= aka HDMI lead or RMA and also your license issue?
Please post some logs:
- Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
- Settings > Logging > Module Log Level Limits > CURL > Set to DEBUG
- Settings > Logging > Module Log Level Limits > COPY > Set to DEBUG
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-28-2016 10:41 AM
Hello Scott1,
Did you solve your issue => here <= aka HDMI lead or RMA and also your license issue?
Please post some logs:
- Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
- Settings > Logging > Module Log Level Limits > CURL > Set to DEBUG
- Settings > Logging > Module Log Level Limits > COPY > Set to DEBUG
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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