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What’s new in Poly Rove 8.0.9, Click here to check it out!
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‎03-31-2017 09:42 AM

HP Recommended

Hello CJITSpecialist,

we do not publicly discuss future releases so if you are requiring an urgent fix or a date please open a ticket with your Polycom reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-19-2017 02:24 PM

HP Recommended

Seems to be an issue with MS Cloud PBX?

 

I'm using another 3rd party SfB Cloud provider running VVX 601, their firmware is 5.5.1.11526.

 

It doesn't have this issue.

 

For testing, I also loaded the latest Polycom Firmware from Polycom, 5.5.1.15937F, it doesn't do the syncing thing either.

 

Just FYI.

Was this reply helpful? Yes No

‎04-20-2017 10:11 AM

HP Recommended

I 've done more testing on this.  The issue only happens when I'm connected and utilizing O365 Cloud PBX with various firmware.

 

I'm using a 3rd party SfB hosting solutions, their firmware is something like 5.5.1.11432 which isn't an available version off the polycom hosted site.  Maybe a custom build or some version they have that isn't generally available.  Not sure.

 

Anyway, the issue doesn't occur with the 3rd party SfB solution, believe they run 2015 version.

 

Also for fun, upgraded to the latest Polycom 5.5.1.15937Q release, and the issue doesn't happen either with the 3rd party hosted Skype.

 

Switch to Microsoft account on the phone for their hosted Cloud PBX, the issue happens.

 

So something between Microsoft Cloud and the firmware I would assume.  But works with other solutions.

 

I know that doesn't help some, but is isolated to MS Cloud unless I read incorrectly that people are having this happen on premise or with other providers?

Was this reply helpful? Yes No

‎05-02-2017 09:36 AM

HP Recommended

Hello all,

The "Contact Synchronizing" should be fixed via Polycom on the next UC software 5.5.2 Releas via:

 

  • VOIP-125154 Phone displays "Contact Synchronizing” continuously after registration with the microsoft.com tenant.

This release is due shortly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-12-2017 03:52 PM

HP Recommended

I want to report that I have not seen a single "contacts: synchronizing" message on my phone since upgrading it to 5.5.2. Thanks for fixing it!

Was this reply helpful? Yes No

‎05-23-2017 01:24 PM

HP Recommended

I am using UC software with the new 5.5.2.8571.  I am also using BTOE 3.4.2.

 

I continue to get the contacts synchronizing message with this new release.

 

I am using Skype for Business Online.

 

Any idea when this will be corrected?

Was this reply helpful? Yes No

‎05-23-2017 01:58 PM

HP Recommended

Hello jchilders,

welcome to the Polycom Community.

The known issue caused by a undocumented change on the Microsoft end was resolved in the latest UC Software 5.5.2

 

If you still see the issue please work with your Polycom reseller to get this into Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.