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- Re: Warning on VVX 500 after applying 5.4.2 firmware
Create an account on the HP Community to personalize your profile and ask a question
02-09-2016 10:13 AM
Hello - our receptionist console has two side cars attached. I applied the latest firmware (5.4.2) last night and now we see a warning telling us: "VVX D60 handsets are not supported when a VVX expansion module is connected. Disonnect the expansion module to pair the base statation." We don't have a D60 attached, just the two sidecars. Any suggestions on what may have caused this?
Thanks!
Solved! Go to Solution.
Accepted Solutions
02-09-2016 10:51 AM
Hello slipperypete,
welcome to the Polycom Community.
The D60 is not yet released and the message is a bug already tracked via VOIP-112736.
Please check new releases once announced for the above.
You can clear this via:
Jan 22, 2015 Question: How can I clear the warning indication / triangle or get details on the nature of an error?
Resolution: You can verify this via Menu => Settings => Status => Diagnostic => Warnings
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-09-2016 10:51 AM
Hello slipperypete,
welcome to the Polycom Community.
The D60 is not yet released and the message is a bug already tracked via VOIP-112736.
Please check new releases once announced for the above.
You can clear this via:
Jan 22, 2015 Question: How can I clear the warning indication / triangle or get details on the nature of an error?
Resolution: You can verify this via Menu => Settings => Status => Diagnostic => Warnings
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-10-2016 02:31 AM
Hello slipperypete,
please be aware that we are planning to replace this 5.4.2.0334 version on our web site shortly and upload a new Version.
I will provide an update in the community.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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