Charging issues

[Adam_Laczko]

I have a Sync 40+ M, and I have issues with the charging. I have seen other posts reporting the same, but haven't seen any solutions so far. I used to charge connected via USB-C to my Macbook, but tested with other Windows laptop, same result.

In the Poly Lens app it shows 25%, and I am not even sure if this is correct, I mean, maybe it is charging when plugged, just the displaying of the battery level is incorrect.

Anyone has a solution to this?

[M_Salman]

Hi @Adam_Laczko, Welcome to Poly HP Support Community.  

I'm really sorry to hear that you're having trouble with the battery percentage on your Syn40+. I understand how inconvenient this can be. Let’s try some troubleshooting steps to see if we can resolve the issue:

Drain and Recharge: Completely drain the battery and then recharge the Syn40+ to see if that makes a difference. Sometimes a full cycle can help recalibrate the battery reading.

Reset via Poly Lens: You can also reset the Syn40+ using the Poly Lens application on your PC. This can sometimes clear up any glitches.

If the problem continues, you might want to try using the Plantronics Hub application as an alternative. It could help provide you with accurate battery information.

PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support

Should the problem continue, I would suggest contacting our HP Support. Our Support engineers should be able to resolve this for you. HP Support can be reached through the provided link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Adam_Laczko]

Dear Salman,

Unfortunately non of the recommended solutions resolved the problem.

Let me know please how to proceed.

Adam

[M_Salman]

Thank you for the confirmation @Adam_Laczko 

It seems like you have tried almost all the troubleshooting steps, and it looks like the unit is faulty. I would request that you contact HP Support to get the unit replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Adam_Laczko]

Dear @M_Salman,

I did contact HP Support via the website you recommended already, this is how I got in touch with you. What should I do different now?

[M_Salman · Accepted solution]

Hi @Adam_Laczko Welcome to Poly HP Support Community.  
 

I understand that your headset is out of warranty, and I know this can be challenging. Unfortunately, this means that the headset will not be covered under warranty or not eligible for replacement. Regarding the battery percentage, it should display in increments of 25, 50, 75, and 100. If the status isn’t updating as expected, I recommend using the Plantronics Hub to reset the headset.

PLANTRONICS HUB FOR WINDOWS/MAC Product Information | HP® Support
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman