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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-02-2024 08:59 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I purchased a Poly Sync 20 about 5 months ago.  It constantly said "battery low" even tho attached to a powered USB strip.

 

Yesterday it was dead and will not charge or respond in any way.  

 

Does anyone know of a solution or did I just get cheated out of $100+?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2024 10:00 AM

HP Recommended

Hi @kck1956, Welcome to Poly HP Support Community.  

 

Kindly Try with different power adaptor If the poly sync 20 power on kindly verify and update the firmware of the Sync 20.

If the issue still persists, I would request that you contact HP Support to get the Sync 20 replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

View solution in original post

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1 REPLY 1

‎07-02-2024 10:00 AM

HP Recommended

Hi @kck1956, Welcome to Poly HP Support Community.  

 

Kindly Try with different power adaptor If the poly sync 20 power on kindly verify and update the firmware of the Sync 20.

If the issue still persists, I would request that you contact HP Support to get the Sync 20 replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.