BT 500 headset not connecting

[Coolagedude]

Hi, I am unable to connect my HP BT500 headset with Android phone. Can someone help?

[Raj_05]

Hi @Coolagedude,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Bluetooth Headset 500 isn't connecting to your Android phone, try these steps.

Ensure Headset is in Pairing Mode:

• Make sure your headset is in pairing mode. Usually, this involves holding the power button until you see a blinking light.

Enable Bluetooth on Phone:

• Go to your phone's settings and ensure Bluetooth is turned on.

Forget Previous Connections:

• If the headset was previously paired with another device, try forgetting it from the Bluetooth settings on that device.

Scan for Devices:

• On your phone, go to Bluetooth settings and scan for available devices. Your headset should appear in the list.

Select and Pair:

• Tap on the headset's name in the list to pair. If a PIN is required, it’s usually "0000" or "1234."

Check Headset Battery:

• Ensure your headset has sufficient battery. Charge it if needed.

Update Phone Software:

• Make sure your Android phone's software is up to date.

Restart Devices:

• Restart both your phone and headset to reset any potential issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support