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‎03-26-2026 10:06 PM

HP Recommended

Headset not working (without mic side), please replace the headset. I have raised 2 tickets , no response from the hp side, please replace or repair the headphone. 

2 REPLIES 2

‎03-27-2026 02:24 AM

HP Recommended

Hello @cando_kali ,

 

Welcome to the HP Poly community.

 

Please be aware that this is a peer-to-peer community forum and not HP support. We are just volunteers here.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-27-2026 06:28 AM

HP Recommended

Hello @cando_kali, Welcome to the HP Poly Support Community. 

 

Thanks for reaching out about your query regarding the Poly device.

 

We're really sorry for the inconvenience caused to you. We hope our assistance has been helpful! 

 

To help us get started on resolving your issue, could you please let me know the make and model of the Poly device so that I can assist you further?

 

Take care and have an amazing day! 

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Meghana

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
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