Short interruptions when listening to music with Voyager 4320?

[RH1905]

I have short interruptions when listening to music with Voyager 4320 series with USB-Adapter BT700 with last updates, using on ThinkPad Hybrid USB-C with USB-A Dock and Lenovo Think pad l14 gen4 and Windows 11

[M_Salman]

Hi @RH1905 Welcome to Poly HP Support Community.  

Please execute the following troubleshooting steps and test the headset:

- Connect the BT700 USB adapter directly to the PC, avoiding any docking stations.
- Check and update the headset's firmware through the Poly Lens application on the PC.
- Confirm that the headset is designated as the default device in the PC's sound settings.
- Perform a reset on the headset via the Poly Lens application.

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[RH1905]

Hi Salman,

I have followed all the steps described but to no avail. My colleague has the same problem and we both have new laptops. We switched from Fujitsu to Lenovo and now we have the problem with the sound dropping out.

I will write to the support team.

Best regards
Ralf

[M_Salman · Accepted solution]

Thank you for the confirmation, @RH1905.

Please follow the additional troubleshooting steps provided below to check if the headset is functioning correctly.

Navigate to Windows Settings > System > Sound > More Sound Settings > Playback. Right-click on the headphones and select 'Properties'. Under the 'Advanced' tab, deselect all options within 'Exclusive Mode' and then test the headset.

If the issue persists, open Device Manager, find 'Sound, video and game controllers', uninstall the Poly Voyager 4320 driver, reconnect the headset, and test again.

Should the problem remain unresolved, I would suggest contacting HP Support. Our support engineers will be able to assist you further. HP Support can be reached through the following link: https://support.hp.com/us-en/poly.

I hope this is helpful! Please keep me updated on your progress. If you find this information useful or it resolves your issue, please assist other users by giving kudos or a thumbs up and marking my post as the accepted solution.

Best regards,

Salman

[RH1905]

I have tested this :

"Navigate to Windows Settings > System > Sound > More Sound Settings > Playback. Right-click on the headphones and select 'Properties'. Under the 'Advanced' tab, deselect all options within 'Exclusive Mode' and then test the headset."

and my subjective impression is that it has improved. There are still sound dropouts, but they are much less frequent and irregular.

Best regards

Ralf

[M_Salman]

Thank you for the confirmation. @RH1905 

Should the issue recur, please proceed with the remaining troubleshooting steps. If the problem continues, I recommend contacting HP Support for a headset replacement under warranty. Our support engineers will be able to assist you. HP Support can be contacted through the following link:

https://support.hp.com/us-en/poly

I hope this is helpful! Please keep me updated on your progress. If you find this information useful or it resolves your issue, please assist other users by giving kudos or a thumbs up and marking my post as the accepted solution.

Best regards,

Salman