Technical Issue - Continuous beep and audio failure during calls - Voyager Focus UC

[Clara1234567]

Serial Number: >Do not include the product serial number or any private information<

Model: Voyager Focus UC

Firmware Version: 715

Description of the problem: I am experiencing a persistent technical failure with my Voyager Focus UC headset. While the device works perfectly for media playback, it becomes unusable during voice calls. As soon as a call starts and the microphone is activated, the headset starts emitting a continuous and rhythmic beeping sound. During this state, I cannot hear any audio from the call and my microphone does not capture any sound.

Troubleshooting already performed:

1. Tested on multiple devices (PC and laptop), experiencing the same issue on both.

2. Attempted to disable Smart Sensors and Mute Alert via software.

3. Verified that the firmware is updated to version 715.

4. Reinstalled Bluetooth drivers and adjusted Windows sound settings.

The issue occurs across different platforms only when the microphone is engaged. I suspect a hardware failure related to the internal sensors or the communication module. I request a technical review or replacement.

[M_Salman]

Hello @Clara1234567, Welcome to the HP Poly Support Community.

Thanks for reaching out regarding your Poly device.
 

Sorry to hear you’re experiencing this issue with your Voyager Focus UC headset. I understand how important it is to have your headset working reliably during calls, and I appreciate you taking the time to share the detailed troubleshooting steps you’ve already tried.
 

To further isolate the issue, I’d recommend trying the following steps:
 

• Verify and update the headset firmware using the HP Poly Studio application.
• Clear the list of trusted devices through the HP Poly Studio application.
• Reset the headset using the HP Poly Studio application.

After completing these steps, please test the headset again and check if the issue persists.

Take care and have an amazing day!

Regards,

Salman