• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-17-2020 03:56 AM

HP Recommended
Product: HP Elite 8000 USFFC
Operating System: Microsoft Windows 7 (64-bit)

Can anyone help with a problem which has rendered my PC virually unuseable?

I have an Elite 8000 USFF with a Samsung S24B150 monitor, screen resolution 1920x1080

The screen image frequently breaks down into flickering horizontal bands , alternately mainly white and multicolour, (approximately 11 bands per vertical inch) and after about twenty seconds the PC shuts down. There are no messages.  This happens whether or not I am running an application, after I have entered my user id and got to desktop.

This does not happen in safe mode, suggesting that it is not a hardware problem.  I have run DriverToolkit and drivers were up to date. Current driver is Intel Q45/Q43 Microsoft WDDM 1.1   HP hardware diagnostic, downloaded from HP site, showed no hardware faults.

I noticed yesterday that  if I right-click on desktop and select 'Graphics Properties'  the Intel Graphics & Media Control Panel appears. Click on 'OK' and the problem happens, without fail.  I have tried this several times with the same result.

I should add that this problem does not happen when other computers are attached to the monitor.

I would be very grateful for constructive suggestions, thank you

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.