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- Bluetooth adapter not existing after Windows 10 Upgrade

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04-05-2021 01:11 PM
Hi HP-Experts,
my HP notebook came orginally with windows 7. I recently upgraded it to Windows 10 home (64 bit), and now I have problems with my bluetooth adapter - even although I installed the latest driver version.
Operating System Microsoft Windows 10 Home (64 bit)
Version 10.0.19042 Build 19042
Bluetooth adapter: Qualcomm Atheros AR3011 Bluetooth 3.0 Adapter
Installed driver: 10.0.3.19 (24.01.2019)
Error details: Das Gerät "USB\VID_03F0&PID_311D\5&ac1cb8d&0&5" erfordert weitere Installationen.
Port_#0005.Hub_#0008
Dieses Gerät wurde angehalten, weil es Fehler gemeldet hat. (Code 43)
I’d be very grateful for any help. Thanks!
Annette
