• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-04-2020 11:07 PM

HP Recommended

I have just purchased an HP USB-C Notebook Powerbank. (product code 2NA10AA#UUF)

The instructions advise the button on the side should be pressed to indicate state of charge - pressing does nothing.

I have plugged into various USB chargers, including the one that came with my HP 1040 G3.

The results are all the same - two of the charge status lights come on very dimly and briefly, then all lights flash at normal brilliance three times, then nothing.

 I have left connected overnight on a couple of different chargers, but nothing changes - no apparent state of charge when pressing the button.

 

I am thinking the battering is dead?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.