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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2020 05:47 AM

HP Recommended
Product: HP ZBook 14u G6
Operating System: Microsoft Windows 10 (64-bit)

There is another thread here with a users with the same system except it is a G5 where mine is a G6. I am having random shutdown and when boots up with the HP Sure rubbish software coming up with blah blah. The issue seems that it might be a thermal issue as Event ID 88 with Power Kernel error. This is due to Thermal protection. This is the details in Event log:

 

The system was hibernated due to a critical thermal event.
Hibernate Time = ‎2020‎-‎10‎-‎21T11:11:46.686146900Z
ACPI Thermal Zone = \_SB.PCI0.LPCB.EC0.HEPZ
_HOT = 353K

 

This is a new laptop very annoyed. It seems to be happening when using Zoom meetings and the system does get hot. 

I was using

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