• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 09:28 PM

HP Recommended
Product: HP Notebook 15-ba079dx
Operating System: Microsoft Windows 10 (64-bit)

I'm having a problem where my mouse doesn't move while a key is pressed.

 

In Settings>Mouse & Touchpad, under the "touchpad" heading, the "Delay before clicks work after typing (paraphrased)" settings is set to No Delay (always on).

 

From the above screen>Additional mouse settings>smartsense>settings cog next in smartsense bar:

The top setting is all the way left on the "off" selection of a ticked bar.

The second bar labeled "tapping disabled time after keystroke" is all the way left.

The third bar labeled "pointing disabled time after keystroke" is all the way left.

The first top bar being set to "off" causes the bottom half of the setting screen to be grayed out.

 

From the searching I did, apparently the settings are correct(?), but it's not disabling the feature.

A solution that worked for a few people was to install a previous driver and set it to not automatically update it.

 

After a good bit of searching around on this very confusing-to-me site, I was unsuccessful at finding the driver I need.

 

My current driver installed is:

Synaptics TouchPad Driver (Windows 10 v1607)

19.3.11.37 Rev. A

Sep 12, 2016touchpad settings.png

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.