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‎05-03-2016 04:51 PM - edited ‎05-04-2016 07:29 PM

HP Recommended
Product: ENVY
Operating System: Microsoft Windows 10 (64-bit)

Upgraded simple pass soft ware and since then says that the finger print reader not connected though on start up the finger print reader does flash but if I swipe my finger over it just stops. it doesn't flash at any other time than start up. Gone into device manager and up dated reader driver for it but made no difference also in device manger is says it's operating ok. 

 

Help please?

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