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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-26-2016 07:35 PM

HP Recommended
Product: Pavilion dv6
Operating System: Microsoft Windows 10 (64-bit)

I have a Pavilion dv6, original installation was Windows 7. Did the free upgrade to Windows 10 and started having the "critical error" message when clicking on the start menu. Decided to do a reset, with saving my info. Got 40% done and stopped with no changes. Tried a full reset, got 80% done and stopped. Tried to start Windows and it is stuck in the initial black screen. Tried F11 recovery and when Windows started loading it stopped with BSD message "BAD_SYSTEM_CONFIG-INFO". 

 

I cannot locate my system disc or boot disc. Is there another way to fix this? Are replacement system disc available from HP or aftermarket? 

 

Thanks, Mark

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