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‎05-12-2021 06:54 PM - edited ‎05-13-2021 10:31 AM

HP Recommended
Product: Thunderbolt Dock G2
Operating System: Microsoft Windows 10 (64-bit)

I have a very similar problem that was solved on this older thread, except for one component: the DisplayPort Hub.

This is the error I'm getting:

HPUpdate.jpg

Don't mind the Thunderbolt Controller - it's up to date, just took the screenshot before it finished reading it.

The firmware on this dock was messed up, but after following the instructions, it's working nicely except I do get this error using the latest firmware SP111940. So I have no idea how to force the DisplayPort Hub firmware, if that's even possible. The SP111940 package does have a folder SP111940\Firmware\DPHub\ with five files which obviously the main firmware installer is supposed to use, but no stand alone utilities like the other components seem to have (ie. Intel and Cypress\Dependency). Again, see the originally linked thread for specifics on that.

 

So if anyone has an idea how to fix this, I'd greatly appreciate your advice.

 

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