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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-20-2020 03:16 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15z-ee000 CTO
Operating System: Microsoft Windows 10 (64-bit)

This keeps happening at random intervals and I have no idea why. Everything is working fine, and then suddenly, the audio cuts out, it doesn't detect my speaker or microphone, it lags, eventually freezes, and then becomes unresponsive to the point that I have to shut down my computer completely or close it from task manager. I should also note that a hard shut down reset is the only way to get Zoom working again. I can't jump into the same Zoom meeting after a task manager exit, it just doesn't work. Sometimes I can continue to use the computer after this all happens, but most times I need to hard shut down just to continue using it.

I reinstalled my graphics card and audio drivers, (with the help of HP support logging on through my PC ) disabled things like Google Sync and firewall that could affect how Zoom runs (based on similar problems I read through), but it seems like no matter what I do it's destined to keep crashing. Any advice? I have a brand new hp envy x360 2 in 1 laptop with barely anything on it with a Ryzen 7 4700U.

It used to produce a really loud and obnoxious buzzing/beeping sound upon crashing, but now it just gives a low hum after HP lead me through the drivers reinstall. I am so frustrated and at my wits end, I have no idea what's causing this or how to fix it, it seems like nothing can work. Any help would be greatly appreciated.

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