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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP ProBook 470 G3
Microsoft Windows 7 (64-bit)

I have a fatal error appearing and it only started this week (2/13/2017).  The computer is only 2 months old and this is the first time this error has appeared. 

 

This is a personal computer, not connected to a business network.

 

 

*******************

hpConnectionManager.exe - Fattal error

 

A fatal error occurred, check the HP Connection Manager in Event Viewer for more details.

 

Object rerference not set to an instance of an object.

****************

 

When I open event manager, and open hpConnectionManager.exe - this is what I found:

 

***********

2017/02/18 13:16:18.522|00001D50|Error      |CrashNet::LogUnhandledError{void(System.Exception)}|=============== EXCEPTION INFORMATION ===============

Exception time: 2017/02/18 13:16:18.522
Thread ID: 00001D50


=============== ASSEMBLY INFORMATION ===============

--- Executing Assembly ---
Full Name: HPConnectionManager, Version=5.0.6.1, Culture=neutral, PublicKeyToken=null
Location: C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
Version: 5.0.6.1
File Version: 5.0.6.1
Creation Date: Tuesday, September 01, 2015 5:05:40 PM
Last Modified Date: Tuesday, September 01, 2015 5:05:40 PM


=============== OUTER EXCEPTION ===============

--- Assembly ---
Full Name: HP.Mobile.Shared, Version=5.0.29.1, Culture=neutral, PublicKeyToken=2fdc0510ae96870d
Location: C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HP.Mobile.Shared.dll
Version: 5.0.29.1
File Version: 5.0.29.1
Creation Date: Tuesday, September 01, 2015 5:06:12 PM
Last Modified Date: Tuesday, September 01, 2015 5:06:12 PM
Exception Type: System.NullReferenceException

--- Error message ---

Object reference not set to an instance of an object.

--- Stack trace ---

   at HP.Mobile.Shared.hpLog.WriteLine(Level level, String value, Object[] objects)
   at HP.Mobile.Shared.hpLog.TraceOut()

 

**********

 

Two questions:

1) What does HP Connection Manager.exe do>

2) How do I fix / correct this error?

 

Thank you -

Jennifer

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