• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2021 04:52 AM - last edited on ‎06-25-2021 12:20 PM by Retired

HP Recommended
Product: Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi, does anyone know how to resolve this.

whenever i start my laptop an image will popup  saying DXE UPDATE , COPYING DXE TO HP SECURITY then after a few minutes  it will proceed to windows start page but my keyboard and touchpad are not working. 

 

I've also run some detection tool 

Risk Assessment

Based on the analysis performed by this tool, this system is vulnerable.


Explanation:
The detected version of the Management Engine firmware is considered vulnerable for INTEL-SA-00075.

If Vulnerable, contact your OEM for support and remediation of this system.
For more information, refer to CVE-2017-5689 in the following link: CVE-2017-5689
or the Intel security advisory Intel-SA-00075 in the following link: INTEL-SA-00075

 

can someone help me, this is the only laptop i own and my exams are coming up

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.