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- HP Community
- Archived Topics
- Unanswered Topics - Notebook
- pavilion X2 12 detatchable pen jitter

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10-08-2016 09:33 AM
I have had 2 of these tablets a 12-b100na (W8A14E#ABU) direct from HP and T1E48EA#ABU from Ebuyer.
Both have the exact same issue with that within 10-15mm of the edge of the display the pen dot jitters or jumps about. If you attempt to draw a straight line within the 10-15mm it jumps around. NB if you use a finger to draw a line it is fine.
The laptop from HP was sent back within 4 hours or receiving as the support were not interested. I purchased a new one from Ebuyer and they have just raised an RMA to return.
This issue occurs straight out of the box just logged in.
I have :
1) All MS updates
2) MS Anniversary update - so have more pen options
3) All HP updates via HP Assistant
4) Tried a new battery in the stylus ( of the T1E48EA) model
5) Searcher both the web and HP forums, without luck
6) Spent 4 hours with HP Support remote accessing and suggesting I need a new stylus and are kindly sending one.
I cannot be so unlucky to receive 2 slightly different spec laptops from 2 suppliers and have the same issue.
That there is nothing on the web is also slightly incredible.
I have even visited PC World and spoke to a Microsoft staff member and he had no suggestions following what i have attempted. He has suggested buying a Surface! and unless someone sorts the issue I believe he has a the best option.
PS : HP if you read this please can you advise where I send my invoice for the lost 8 hours of work to investigate this issue.
My suggestion if you are reading this, is do not buy one as you will be disappointed.
