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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2020 02:50 PM - edited ‎11-28-2020 08:38 PM

HP Recommended
Product: CM1312nfi MFP
Operating System: Microsoft Windows 10 (64-bit)

I have a CM1312nfi MFP connected to my home network via ethernet cable. I use Win 10 Professional 64 bit.  I recently tried to scan a document and received the following message:

"The software had trouble scanning or was cancelled" 

I am using the latest CM1312series-win7-full-solution-AM-EMEA1-v5.1 software.  I uninstalled and reinstalled the software and that seemed to resolve the problem until I installed some Windows Updates.  Now I get the same error message.  I have another Win 10 Pro 64 bit system with the same HP software adn the same problem.  All other functions seem to be operating normally. 

 

I tried contacting HP Support and was told that my printer was too old and I need a new model. 

 

Does anyone have any advice? Thanks.

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