Defective ink cartridges

[JMorsicato]

After years of no issues with ink, twice in a row cartridges are defective.  First time I requested a new set as the orange seal lever was immovable on the first set and ink was leaking everywhere.  Just installed new set and 3 of 4 cartridges leaked out the port that goes into the printer.  I wiped them off and installed as fast as possible.  Printer seems okay but have black ink on my good carpet.  Suggestions please on how go clean the carpet spot.  And who to contact with the complaint that these cartridges are the quality I am used to.

[BeemerBiker]

I have had the same problems with refilled toner cartridges that were poorly sealed.

Possibly the cartridges are not genuine.

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.

If on subscription service you can certainly complain

Try here at the Get HP Instant Ink Support Website
-or-
Contact the team at HP Instant Ink Support during business days and hours available in your region.
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General help on instant ink management

I do not have an instant ink printer. My understanding is that if you run out of ink you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.

Below are some official guides that might answer one or more of your questions

Instant Ink account management

Solve Instant Ink cartridge and printer problems

Instant Ink shipment questions

Fixing Instant Ink cartridge errors

Enrolling in HP Instant Ink

Cancel your ink account

HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Check HP printer ink or toner levels

Terms of service including phone contact information

Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

Click here for: Rights in the UK

Click here for: Rights in USA

to contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

Let me know what you find out.