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JessikaV
HP Administrator
Views : 898
40% helpful (2/5)

Hello,

I would like to share some of the top questions about Instant Ink.

 

Instant Ink account management 

If you forgot your password, reset it from the sign-in page.

  1. Go to the account sign-in page:

  2. If you forgot your password, enter the user name or email for the account, click Next, and then click Forgot your password?. HP sends a password reset email.

  3. If you forgot the user name or email for the account, or still cannot log in, contact HP Instant Ink support.

    Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

     

    • Some printers and plans are not eligible, and you can only pause your subscription twice in every 12-month period.

    • LaserJets and printers enrolled in Instant Ink for Business are not eligible.

    • During a subscription pause, your normal plan and monthly fees are suspended. You cannot use any pages in your rollover balance.

    • Months paused during a free trial period are lost and the free trial period is not extended.

    • If you have a paper add-on service, it is also paused.

    • A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.

    • At the end of a pause, normal monthly billing starts again and rollover pages are restored.

    To pause your subscription:

    1. Sign into your account:

    2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.

    3. Click HP Instant Ink, then Update Plan in the left menu.

    4. Scroll to Plan Details.

    5. Click Cancel my HP Instant Ink Subscription.

    6. Select I’m cancelling temporarily.

      • If options for pause length appear, your plan is eligible for a pause.

      • If no options appear, your plan is not eligible for a pause.

    7. Select a length of time and click Next.

    8. Select the exact number of months to pause your subscription and click Pause My Plan.

    9. Click Finish & Close. Instant Ink sends an email notification to confirm the subscription pause. Another email reminder is sent when the pause period ends.

    Before you cancel, consider other plan options and be aware of what happens after cancellation.

    NOTE: HP Instant Ink support has solutions for service and technical issues and can explain other plan options that may better fit your needs. Please contact HP Instant Ink support before you cancel:

    Cancelling Instant Ink service

    If you cancel:

    • You can continue printing with Instant Ink supplies until the end of your current billing cycle.

    • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.

    • Your final monthly charge comes at the end of the billing cycle.

    • The Paper Add-on service ends with your Instant Ink service.

    To cancel:

    1. Sign into your account:

    2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.

    3. Click HP Instant Ink, then Update Plan in the left menu.

    4. Scroll to Plan Details.

    5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

    You receive an email confirmation immediately, and another at the end of the billing cycle.

    Cancelling an HP Platinum printer subscription

    If you decide to cancel your Platinum printer subscription, you can choose whether to keep or return your printer to HP.

    A cancellation fee may apply, depending on how long the printer has been enrolled:

    • Within 30 days of enrolling the printer, there is no cancellation fee if you return the printer to HP within 10 days of cancelling.

    • Within one year, the early cancellation fee is the list price of the printer.

    • Between one and two years, the cancellation fee is half the list price of the printer.

    • After two years, there is no cancellation fee.

    Sign into your Instant Ink account to cancel online, or contact HP Instant Ink Platinum Customer Care.Instant Ink account management 

     

    JessikaV
    HP Support Community Administrator

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