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‎07-16-2021 01:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

we HAVE a m428 purchased Oct, eprint has worked with no issues, where we email to @hpeprint.com, this month when we e eprint we get this error below, we have rebooted  even reset printer, rebooted ethernet switch, other computers in office can connect and print, when i log in the hpsmart.com print anywhere is turned on for the printer, I really need to get this working as i am away alot and need to print to the office. thanks for any assistance  

 

Thank you for using HP's ePrint service. Your print job was received, but could not be printed.
ePrint Error
The print job was cancelled because the print job could not be printed at this time due to an issue with the service. Please try again later.
 
For additional ePrint troubleshooting information, see this support page: www.hp.com/go/eprinthelp
 
HP Smart account owners can turn off ePrint job status emails at www.hpsmart.com. NOTE: HP Smart is not available in all regions. Sign into your account at www.hpsmart.com, select the “Change Settings” button for your printer on the “My Printers” page, enable the “Allowed” option in ePrint Access, and remove the checkmark from “Get notified when an ePrint is sent” option. NOTE: This option is not available in regions where HP Smart is not available.

 

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