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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2021 06:37 PM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

The printer will not print. 'A print job in the print queue is preventing other print jobs from printing.'

If I run the troubleshooter, the queue gets cleared. Then when I try to print again I get the same error. 

 

Attempted, unsuccessful solutions:

-HP Scan and Print Doctor.

-Restarting the Print Spool in Windows Services Manager. 

-Uninstalling and thoroughly deleting all associated HP files in Program Data, all drivers, and clearing any temporary files in under PRINTERS in /system32. Then reinstalling the printer.

 

With each of these failed solutions, I unplugged the the printer for at least 60 seconds. 

 

Oddly enough, I can still print just fine from my iPad through the HP Printer Smart app.

 

Below is a screenshot of the troubleshooter attempting to fix the problem.

 

I can provide any additional screenshots or information necessary. 

 

HP_Printing_Error.png

If anybody has any helpful suggestions, let me know!

 

Thanks in advance!

 

Tim Perkins

 

 

 

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